How to Use 

UtilityAR Software

 

Glasses Controls 

Vuzix M300

Switch on the glasses

  • Ensure they are fully charged

  • The power buttons on both parts of the headset must be turned on

The power buttons are located as shown on the visual.

The main buttons of the device are shown below.

 

  • Short press give the first response and long-press gives the second response

  • The application will usually start automatically on start up. If it doesn’t you can choose the Remote Adviser app on the main menu by choosing left and right.

 Remote Adviser - Glasses 

 
  • Note that for Remote Adviser mode to work correctly, the system must be connected to an appropriate wifi.

  • The top of the screen confirms your account ID. This ID from which an Adviser will see an incoming call when you chose them, or that an adviser must use to call you.

  • Select the adviser you want to speak to in the usual way.​

Switch on the glasses

  • Ensure they are fully charged

The power buttons are located as shown on the visual.

The main functionality of the glasses are shown on the graphic shown above.

 

Using Windows 10 or later OR UtilityAR Remote Adviser can be installed via the Microsoft web store (windows 10 or later)

If you use an earlier than Windows 10

Remote Adviser -  Windows   

  • Sign into your UtilityAR account provided by your administrator.

Remote Adviser - Download and Install

Windows PC

Epson Moverio BT300/BT350

  • The top of the screen confirms your account ID at which glasses users can call you. If it says “Getting ready for call”, it is not ready to receive a call. If this persists contact UtilityAR or your local administrator

  • Alternatively, in the user box you can type in the user ID you wish to call. Also, below the user box you can select the previous two users you have called.

 

iOS & Android

  • On Android Play Store or iOS App Store search UtilityAR and download the app on your device.

  • Note that for Remote Adviser mode to work correctly, the system must be connected to an appropriate wifi.

  • The top of the screen confirms your account ID. This ID from which an Adviser will see an incoming call when you chose them, or that an adviser must use to call you.

  • Select the adviser you want to speak to in the usual way.​

  • During a Remote Adviser call you can speak to the glasses wearer and hear what they are saying. (provided that they are using headphones/microphone and the sound/microphone on your computer is functioning correctly).

  • You can annotate their screen by using the draw button for free form drawing, arrow button for pointing or text box for writing.

  • It is best practice to pause the wearer’s screen before annotation by pressing the pause button when they are looking at the area of interest.

  • Remove the previous annotation using the undo button

  • Switch between your computer camera and the glasses camera using the switch button.

  • You can end the call by pressing the phone icon.

 

Procedure Following - Training 

  • By pressing up/down you can select the asset/procedure you wish to work on.

  • Alternatively select the QR Code icon to go to the QR code scanner. This function will select the asset/procedure for you to work on based upon the QR code on your asset.

  • Press back to return to the log in screen.

  • To use the QR Code Scanner, centre your chosen QR code in the centre of the screen. If it is recognised by the database it will automatically bring you to the assigned asset.

  • If the QR code isn’t recognised press back to return to the previous menu

Quick Guide to Make a Video Call - Epson

 

Connecting Your Headset to WiFi

RealWear

 
  • Step-by-step video guide to connect your Realwear headset to WiFi.

  • Quick video guide to make a call on your Epson Augmented Reality Headset 

Or follow these steps

  • Switch on the headset

  • Press the blue circle button on the controller to exit the UtilityAR app

  • Use the trackpad on the bottom half of the controller to move the mouse, tap the pad to select

  • Click the 6 dots to go to the apps page

  • Chose settings, then network and internet, then wifi

  • Choose your wifi and put in the password

  • Return to the UtilityAR app.

  • If necessary, you may need to restart the UtilityAR app by closing the app using the square button and pressing the x at the corner of the app screen.

  • Then restart the app from the apps page and log in using the user/password above

Quick Guide to Make a Video Call - Realwear 

  • Quick video guide to make a call on your Realwear Augmented Reality Headset. 

 
  • Once you have chosen an asset you will see the Asset Data and/or workflows related to the asset. Press up and down to select the relevant option.

  • Press back to return to the select asset screen.

  • Within a Workflow Step it is possible to see the assigned text and/or media file assigned to that step.

  • The lower section of the screen contains input options assigned to the step. Options can include a tick, an X, N/A. There is also an option to take a photo or record a video for that step.

  • Press back to return to the previous screen. Press forward to move to the next step.

 

Recording a Video Based Procedure

UtilityAR’s software makes it easy to use existing procedures available in Augmented Reality by just copying and pasting your content into the excel template or linking the UtilityAR system to your ERP system (SAP/Maximo/Service Now etc.)

 

One of the biggest benefits of a the digital system like Augmented Reality Glasses is that you can add video however. With the UtilityAR system doing this couldn’t be simpler. To do this just follow the steps below: - (Note the below methodology is for the Excel Template method)

  • Record some content by using a phone or the glasses themselves. Just record a colleague (or yourself) completing a step from a procedure. The best videos are the shortest. We suggest keeping them to 15 seconds or less. Try to focus on the persons hands or the key actions which are required to be taken in the step

  • Name the content something that makes sense relative to the step it is associated with.

       When managing video we find it much easier to give it an easy to find reference name.

  • Reference the video file in you’re excel template and just fill in the name of the video in the appropriate cell in the excel template. It is important that the title of the video match exactly the text that you fill in to the template

  • Upload the video and the template that references it.

  • Go to the UtilityAR User Portal and on the “Upload” tab, upload the updated excel template and your video file to your account.

  • Re-login to the headset

  • Next log back into the headset to see your video. If the video name and the text you filled into the excel template is correct, the video should be available.

 

Filling in the Excel Workflow Template 

Records Download Template

 
 
  • Set up a workflow using the UtilityAR web portal or by uploading steps using the simple UtilityAR Workflow Template.

  • Go to the "Download Data" tab and download the recorded data from completed procedures by using the UtilityAR web portal. 

  • Go to the "Upload Data" tab and upload your excel data template and media files into the portal.

User Portal

  • Sign in to the UtilityAR user portal using the username and password provided by your administrator. To access the UtilityAR portal, click here or copy and past this link into your browser: https://www.utilityarportal.com

  • Go to the"Download Data" tab and download the simple UtilityAR workflow template using this section.

Remote Adviser Group Call

Group Remote Adviser Mode - Glasses 

  • Note “Your ID”

  • Select or say “Group Call” by saying Group call

  • Remote Advisers can join call by inputting “Your ID” into their browser based console.

 

  • End Call: When you wish to leave a call just select or say “Leave”.

Group Remote Adviser Mode – Web Browser - Chrome or Edge – (Edge version 79 or later)

  • Go to utilityar.com to login using the username and password provided by your system administrator

  • Choose “Join Group Call”

Updating Your Software for Epson

  • Step-by-step video guide to update your software on Epson headsets.

 

  • Put in the ID/Username of the glasses who is hosting the group call and click “Join Call”

  • You can annotate the screen for all users by using the pen, box, pointer or text box buttons

Navigate
Follow Us
  • LinkedIn - Grey Circle
  • Twitter
  • YouTube - Grey Circle
Sectors

© Copyright UtilityAR 2020. All Rights Reserved.